Have you tried clearing out the cache? You might want to try that since it can become corrupted and cause the program to misfunction. (Uninstalling does not impact the cache.) Delete it manually as described in this article:
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http://earth.google.com/support/bin/answer.py?answer=20712&cbid=thhxpryb3jov&src=cb&lev=topic
You might also run through the recommendations re: contacting the GE servers here, even though you are able to make contact with them, in particular the last group.
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http://earth.google.com/support/bin/answer.py?answer=20717&topic=17085
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http://www.thunting.com/smf/index.php/topic,2670.msg25151.html#msg25151
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